Return Policy

Return Period

You have 30 days from the date of purchase to return any physical products purchased from us. For services, cancellation requests must be made at least 48 hours before the scheduled service date to be eligible for a full refund.

Return Conditions

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Items must be accompanied by proof of purchase, such as a receipt or order confirmation.

Products that have been used, damaged, or altered cannot be returned. Custom-made or personalized items are not eligible for return unless they are defective or incorrect.

Cost of Return Shipping

If you are returning an item due to our error or a defective product, we will cover the cost of return shipping. For returns initiated by the customer for reasons other than defects or errors on our part, the customer is responsible for return shipping costs.

Return Process

To initiate a return, please contact us using the contact information provided below. We will provide you with a return authorization number and instructions for returning the item. All returns must include the return authorization number.

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days.

Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized products
• Services that have already been performed
• Items that have been used or damaged by the customer
• Digital products or downloadable content
• Items returned without proof of purchase

General Legal Requirements

This return policy complies with applicable consumer protection laws. Your rights as a consumer are not affected by this policy. If you are located in a jurisdiction that provides additional consumer rights, those rights apply in addition to the terms of this policy.

Order Cancellation Policy

You may cancel your order before it has been shipped or before services have been scheduled. Once an order has been shipped or services have been scheduled, standard return procedures apply. To cancel an order, please contact us as soon as possible using the contact information provided below.

Refund Procedure

Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider, but typically take 5-10 business days after we receive and process your return.

If you paid by credit or debit card, the refund will appear on your statement within one to two billing cycles, depending on your bank's processing time.

Contact Information

For questions about returns, refunds, or to initiate a return, please contact us:

Vlaxyronzod
415 Meadow Bridge Ct
Des Moines, IA 50312
Phone: +1 (561) 720-8355
Email: team@vlaxyronzod.world